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TITLE: Patron Service Representative, Part Time

DEPARTMENT: Patron Services, Box Office


SUMMARY STATEMENT: The key responsibilities of the position are to sell and promote Sarasota Opera activities in an efficient and professional manner and to be thoroughly knowledgeable of all opera events.  Must be computer literate, able to learn the ticketing software quickly and enjoy dealing with the general public.


REPORTS TO:  Director of Patron Services


PRIMARY RESPONSIBILITIES:

• Sell tickets to and assist patrons both in person and on the telephone in an efficient and professional manner, using Tessitura software.
• Call opera patrons with timely information, special offers and housekeeping messages.
• Be as knowledgeable as possible of all opera events.
• Be accountable for accurately entering as much applicable contact information about patrons as possible.
• Treat all patrons with utmost courtesy and respect while guiding them in their selection of seats.
• Be able to work combinations of days, evenings and weekends at certain times of the year.
• Be able to work effectively under pressure and produce accurate results.
• Other duties as assigned.


PRINCIPAL WORKING CONTACTS: Communicate with Patron Services management as well as front desk administration.


Sarasota Opera Association is an Equal Opportunity Employer.

To Apply: Send your resume and cover letter to soajobs@sarasotaopera.org.